Welcome to xemum.com.bd Before placing an order please read & the terms & conditions carefully. Please note that xemum.com.bd reserves all the rights to change the terms & conditions and it can be changed anytime.

PRODUCT AVAILABILITY

We are cordially giving you the information that our featured items have limited quantities. Most of the products displayed on our website are also available at our outlets till products are in stock. Because of the limited availability, the nature of production, technical issues, stock cannot be updated automatically. Due to all these reasons, we currently do not have the opportunity to automatically update our stock, but we are working on developing automatic stock updates. At this moment we are updating stock manually in a specific timely manner. In such cases, even the product appears on the website, the delivery may be disrupted.

PRICING POLICY

The prices displayed on the website are quoted in Bangladeshi Currency (BDT). Including VAT and Tax. In the case of pricing mismatch for system malfunction authority reserves the right to cancel any order anytime. Please be noted, online and outlet product prices can be differing sometimes according to our promotional activities.

ORDER POLICY

Once an order is placed by the customer it will be confirmed by us within the next one working day. After that we will proceed on shipping by following our shipping policy. Xemum reserves the right to cancel the order based on product availability & in the case of advance payment customer will be refunded by following our refund policy. Once the order is confirmed then customer unable to cancel the order for both Cash on Delivery (COD) & prepaid payment orders.

4. Customer will get home delivery in Thana level and some cases customer has to collect from Courier point.
5. Delivery charge of Tk 100 is applicable for both cash on delivery (COD) and advance payment modes. (Delivery charges may be higher due to variation in product quantity and weight.)
6. Delivery time: 5-7 working days.
7. Return/Exchange will be applicable as per our replacements policy.
8. Xemum reserves the right to change any policy any time.

QUALITY & COLOR INCONSISTENCY
We always try to provide best quality products at reasonable prices to our valued customers. So, we believe customers will be satisfied with our price range and product quality. In case of unexpected quality problem of any product, we have 15 days’ exchange facility. We have tried our best to put the actual color of the products on the website and the images provided on the website are exactly the same as the actual products. Please note that due to lighting, graphics and monitor visual inconsistencies, colors may appear slightly different.

DATA POLICY

During customer registration and placing orders generally we store customer’s basic data (Name, Mobile, email, address etc.) in our own database. We assure you that this data can only be used for our promotional purposes and we will not share any of your information with anyone without your permission.

DISCLAIMER

We always tried to update information on our website or in our newsletter time to time that contains typographical errors, inaccuracies, or omissions which may relate to product descriptions, pricing, and availability. Xemum reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We endeavor to present the most recent, most accurate, and most reliable information on our website at all times.

SHIPPING POLICY

We have home delivery services within Dhaka city and outside Dhaka, also customers can collect the products from the nearest courier hub. Maximum delivery time is 3-5 working days within Dhaka Metropolitan and 7-10 working days outside Dhaka (Delivery time may vary according to government policies, weather calamities, unforeseen circumstances). As we engage with courier partners for product delivery, the delivery process is not entirely under our control. If the product is damaged or lost for any reason, we will take appropriate action considering the circumstances.

Cash On Delivery Policy

INSIDE DHAKA:

1. During delivery customers must have to check the products (Color, size, quality and quantity) in front of the delivery agent and after that no complain will be accepted.
2. Customer can get one-time free replacement or exchange facility. After that if we send the correct product and if the customer chooses to change or replace at his wish then the delivery charge will be applied each time.
3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery agent.
4. Delivery time: 3-5 working days.
5. Return/Exchange will be applicable as per our replacements policy.
6. Xemum reserves the right to change any policy any time.

OUTSIDE DHAKA:

1. Customers must have to check the products (color, size, quality and quantity) in front of the delivery agent at the time of delivery and no complaints will be accepted.
2. Customer can get one-time free replacement or exchange facility. After that if we send the correct product and if the customer chooses to change or replace at his/her wish then the delivery charge will be applied each time.
3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery agent.

LEGAL INFORMATION
This website is expressly owned and operated by Xemum It is to be noted that, all design and content featured on xemum.com.bd, including navigational buttons and images, logos, artwork, icons, graphics, photography, text, and the like, are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by xemum.com.bd. This website in its entirety is protected by copyright and applicable trade dress and is protected under Bangladeshi and international copyright laws. All worldwide rights, titles, and interests are reserved. Any use of the entire content of our website, without the prior written permission of “Xemum” is strictly prohibited. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from xemum.com.bd Downloading or electronically copying and printing any content displayed on our website is strictly prohibited without the prior written permission of Xemum.