At Xemum we gladly exchange within 15 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.

To protect our customers from fraudulent activity, Xemum reserves the right to request valid photo ID for the purposes of validating customer information when processing a replacement or exchange. For more information, please contact Xemum Customer Service at +8801911 449924 or email us at support@xemum.com.bd The following Replacement Policy only applies to online purchases made through https://xemum.com.bd/ and Xemum Reserve the right to change any policy at any time.

For Online:

• Customer has to check ordered products (Color, size, quantity and quality) in front of the delivery agent after that no complaint will be accepted.
• Customer has to return the Product to the delivery agent instantly if the product has any issue, No charge will be applicable for return.
• Replacement, Return or Refund will be applicable if the Customer raises any issue in front of delivery agent while receiving order.
• If Customer failed to check while receiving product then have replaced unworn and unaltered product within 15 days of purchase from any of our Outlets and online.
• For Outside Dhaka City, If Customer failed to check while receiving product, he/she has to return the item by Courier (Example: Sundarban).
• Products on discount or promotional offer are not exchangeable.
• Customer must preserve original invoice, tags carefully to avail replacement.
• The exchange product value must be equal or more than that of original invoice.
• We reserve all rights to determine whether the goods have been altered, used or damaged.

Refund Policy for Online:

• If we are not able to deliver.
• If we deliver different Products without informing the customer.
• If the customer receives damaged product.
• According to Digital Policy 2021 of the Government we will refund within 7-10 days.
• Refund is applicable for online orders only.

For Outlet:
• Customer may replace unworn and unaltered product within 15 days of purchase from any of our Outlets.
• Customer must preserve original invoice, tags carefully to avail replacement.
• The exchange product value must be equal or more than that of original invoice.
• Products on discount or promotional offer, lingerie, masks and PPE are not exchangeable.
• We reserve all rights to determine whether the goods have been altered, used or damaged.
• We don’t have return or refund option.
And for your kind information, Customer can replace the product one time only. Thank you.
What qualifies as a replacement? Any product would qualify as a replacement if it meets any of the following conditions:
• Wrong product, size or color.
• Damaged product.
• Product lost in shipment.
• Products with major quality defects.
How I will replace an item?

For Inside Dhaka Customer Can replace the product from our any outlet Or after informing us we will send replacement through the delivery man. For Outside Dhaka Customer will send product through any courier to our warehouse address. After getting the product we will contact with customer and arrange replacement process. Customer has to send the product our e-commerce warehouse at the following address:

E-Commerce Warehouse:
Xemum
Shop: Badda, Dhaka-1212
Please email to support@xemum.com.bd or call in case of any clarification